Roamar

Roamar

Privacy Policy

Version 2 · Published April 14, 2026

Privacy Policy

Last updated: April 14, 2026

Direct link: https://roamar.app/legal/privacy

1. Scope

This Privacy Policy explains what information Roamar collects, how we use it, and how we share and protect it when you use our websites, mobile apps, APIs, support channels, and related services.

2. Information We Collect

We collect information you provide directly, information generated by your use of the Services, and information from trusted service providers.

Information we may collect includes:

  • Account and profile information (email, name, phone number, country, and optional profile fields).
  • Identity and security data (email/phone verification status, authentication metadata, session records, device records, and account security events).
  • Billing and transaction data (orders, payment status, invoices, subscription status, refunds, tax-related fields, and payment processor reference IDs).
  • Service usage data (eSIM status, top-up events, activation/install metadata, and service activity records).
  • Communications data (support tickets, support message history, internal/public support notes, notification delivery logs, and communication preferences).
  • Device and technical data (IP address, user agent, device platform/model details, app version, push tokens, and basic diagnostics/log data).
  • Support attachment data (files and metadata submitted through support workflows).

3. How We Use Information

We use collected information to:

  • Provide and operate the Services.
  • Process payments, orders, refunds, and subscription lifecycle events.
  • Deliver transactional communications across email, SMS, and push.
  • Provide customer support and resolve incidents.
  • Verify accounts, prevent fraud, detect abuse, and enforce security controls.
  • Meet legal, tax, accounting, and regulatory obligations.
  • Improve reliability, performance, and product quality.

4. SMS, Push, and Email Communications

We use your contact information to send account, billing, service, security/legal, support, product-update, and promotional communications according to your preferences and applicable law.

For SMS specifically:

  • Message frequency varies by account activity and your communication settings.
  • Message and data rates may apply.
  • Reply STOP to opt out of SMS.
  • Reply HELP for help.

5. Sharing and Disclosure

We do not sell your personal information.

We may share personal information only as needed to operate the Services, including with:

  • Payment processors and billing infrastructure providers.
  • Cloud hosting and infrastructure providers.
  • Messaging and notification providers (email, SMS, and push delivery vendors).
  • Customer support tooling and fraud/security tooling providers.
  • Professional advisors and authorities where legally required.

Twilio/A2P privacy disclosure:

  • No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
  • Text messaging originator opt-in data, consent records, and related SMS consent details are not sold or shared with third parties for independent marketing purposes.

6. Cookies, Local Storage, and Similar Technologies

We and our service providers may use cookies, local storage, and similar technologies for authentication, session management, security, and product analytics. You can manage browser/device settings to limit some of these technologies, though some core functionality may be affected.

7. Data Retention

We retain information for as long as needed to provide the Services, maintain security and fraud controls, support dispute resolution, comply with legal obligations, and enforce our agreements. Retention periods vary by data type and legal requirements.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we apply safeguards designed to protect personal information during cross-border transfers.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain processing of your personal information.

You can also:

  • Update account/profile information in your account settings.
  • Manage notification preferences for email/SMS/push categories.
  • Request account deletion through supported account workflows.
  • Use STOP and HELP keywords for SMS controls.

11. Children's Privacy

The Services are not directed to children under 13 (or older minimum ages where required by local law), and we do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective when published unless otherwise stated.

13. Contact

Privacy and data questions: support@roamar.app Support phone: +1 (833) 762-6277 Terms of Service: https://roamar.app/legal/terms